This guide will show you how to reset your password for your Access site for the Health Coach Institute.

To begin, please navigate to the login page located at https://access20.healthcoachinstitute.com/learning. From here, click on the “Forgot your Password?” button.

This will bring you to a space where you can type in the email address associated with your account. If you type that in and click “Email new password”, an email will be sent to your account with further instructions.

Upon clicking “Email new password”, you will be shown a message confirming its success and informing you that instructions have been sent to your inbox. If you do not receive this message, please try again, confirming the spelling and email address is accurate. If you still have any problems, please contact support at support@healthcoachinstitute.com.

Now go to your email inbox and you will see an email with the title “Replacement login information for (Username) at HCI Access”.  If you open this email it will give you some brief instructions and contain a link that you can go ahead and click.

The link will take you to a page where you can create a temporary password. This password will expire, can be used only once, and needs to be amended once you are logged in, you can see these steps further down.

Once you have entered your new, temporary password twice you can click “Log in”.

Once you are logged in, we now need to create your new, permanent password. To do this, first navigate to the top right of your screen and click on your profile picture, or on the the Profile link on the left hand side of your page.

You will see your name and  link on the top right of your profile picture. Choose settings to edit your password.

Clicking on this will bring you to a page where you can edit your information, and also your login password. To create your new password, you first need to input the temporary one you just created where it says “Current Password”, and then input your new password, twice, where it says “Password” and “Confirm Password”.

Once that is done, scroll all the way down to the bottom of this page and you will see a green “Save” button that you can now click. This will save your updated information to your account.

Once you have clicked save, this will take you back to your Dashboard in your Access account, and a green message bar will appear at the top, saying “The changes have been saved”.